Your privacy matters to us. This Privacy Policy explains exactly what personal data 96ph collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
Six core commitments that define how 96ph handles your personal information. These are plain-language summaries — the full legal detail is in the policy below.
All data transmitted between your device and 96ph is protected by SSL/TLS encryption. Sensitive account data is stored using industry-standard encryption at rest. We do not store full payment card numbers on our servers.
96ph does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only with service providers who help us operate the platform, and only under strict data processing agreements.
We tell you exactly what data we collect and why. 96ph does not collect data beyond what is necessary to operate the platform, verify your identity, process payments, and comply with Philippine regulatory requirements.
96ph complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules. Your rights as a data subject under Philippine law are fully respected and upheld.
You have the right to access, correct, and request deletion of your personal data held by 96ph. You can also object to certain types of processing. We respond to all data subject requests within the timeframes required by law.
96ph uses cookies and similar technologies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences at any time.
96ph ("96ph," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the 96ph online gaming platform at 96ph.pro and any associated mobile applications (collectively, the "Platform").
This Privacy Policy ("Policy") describes how 96ph collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains the rights available to you as a data subject under the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations.
By registering an account on 96ph or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
Note: This Policy should be read together with the 96ph Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, 96ph acts as the personal information controller in respect of the personal data collected through the Platform. As data controller, 96ph determines the purposes and means of processing your personal information.
96ph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
Data Protection Officer: All data subject requests, privacy complaints, and DPO inquiries should be directed to [email protected] with the subject line "Data Privacy Request."
96ph collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include the following:
96ph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.
96ph collects personal data through the following means:
96ph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, account data |
| Age and identity verification (KYC) | Identity data, copies of ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and platform features | Account data, gaming data, technical data |
| Anti-money laundering (AML) compliance | Identity data, financial data, gaming data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming data |
| Customer support and complaint handling | Identity data, contact data, account data |
| Responsible gaming monitoring and intervention | Gaming data, account data |
| Sending service-related communications | Contact data |
| Sending promotional communications (with consent) | Contact data, gaming data |
| Platform analytics and improvement | Technical data, usage data (anonymised where possible) |
| Legal and regulatory compliance | All categories as required |
Under the Data Privacy Act of 2012, 96ph processes your personal data on the following legal bases:
96ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 96ph.
Where you play games supplied by third-party game studios on the 96ph Platform, limited technical data (such as a pseudonymous player identifier and session data) may be shared with the relevant game provider to facilitate gameplay. Game providers do not receive your full identity or financial data.
96ph may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory direction. We will notify you of such disclosures where permitted by law.
In the event of a merger, acquisition, or sale of all or part of 96ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
96ph does not transfer your personal data outside the Philippines except where necessary to use internationally hosted cloud infrastructure, in which case appropriate safeguards are in place in accordance with NPC guidelines.
96ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, 96ph retains account and transaction data for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements. KYC documentation is retained for the same minimum period.
Gaming history and responsible gaming records may be retained for longer periods where required by PAGCOR regulations or where relevant to an ongoing dispute or investigation.
When personal data is no longer required, 96ph will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.
96ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 96ph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by the DPA.
While 96ph takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
96ph uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the Platform, remember your preferences, and collect usage analytics.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function, including session management and security features. Cannot be disabled. | Session |
| Functional | Remember your preferences such as language, currency display, and game settings. | Up to 1 year |
| Analytics | Collect anonymised data about how players use the Platform to help us improve features and performance. | Up to 2 years |
| Marketing | Used to deliver relevant promotional content to you on the Platform. Only active with your consent. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings or by contacting our support team.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 96ph. To exercise any of these rights, please contact us using the details in Section 14.
You have the right to be informed about how your personal data is collected and processed. This Policy fulfils that obligation.
You may request a copy of the personal data 96ph holds about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
96ph will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of the extension and the reason for it.
The 96ph Platform is strictly intended for individuals who are at least 21 years of age, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. 96ph does not knowingly collect personal data from persons under the age of 21.
If 96ph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details provided in Section 14.
96ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, we will notify registered players by email or through an in-platform notification prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 96ph protects your personal data. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 96ph, please contact our Data Protection Officer using the details below. We are available 24 hours a day, 7 days a week.
Data Protection Officer — 96ph
Email (plain text, not a link):
[email protected]
Please use the subject line: "Data Privacy Request"
For general account queries, bonus questions, or gaming support, please visit our FAQ page. For responsible gaming tools and self-exclusion requests, visit our Responsible Gaming page.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by 96ph.
96ph is built on trust, transparency, and respect for every Filipino player. Your personal data is protected, your identity is secure, and your winnings are real. Join thousands of players from Manila, Cebu, Davao, and beyond. Strictly 21+ only.
21+ only | PAGCOR-regulated | DPA 2012 compliant | Play responsibly